Effective Date: 2025-05-28

Flat Share is dedicated to ensuring the safety, security, and privacy of its users. This User Safety Policy outlines the measures we take to protect users and ensure a secure environment when using our mobile application (“App”). By using the Flat Share App, you agree to the principles outlined in this policy.

—

## 1. Commitment to User Safety
We are committed to the safety and well-being of all users by:
– Implementing industry-standard security measures to protect user data.
– Enforcing strict guidelines for user behavior and content.
– Providing tools to report and resolve safety concerns promptly.

—

## 2. Information We Collect and Why
To provide a safe and efficient service, we collect the following types of data:

### a. Personal Information
– **Purpose**: To create and manage user accounts and provide customer support.
– Includes name, email address, and phone number.

### b. Location Data
– **Purpose**: To help users search for flats nearby and allow property owners to list flats in specific locations.
– Collected through your device’s GPS, Wi-Fi, or network-based services.
– **Management**: You can enable or disable location services through your device settings at any time.

### c. Media Data
– **Purpose**: To allow users to upload images, videos, and audio (via microphone) for property listings.
– Includes:
– **Images**: Upload property-related photos.
– **Videos**: Record and upload videos showcasing rental properties.
– **Microphone Access**: Used for voice-added videos or audio recordings for property listings.

### d. Device Information
– **Purpose**: To enhance security and improve the App’s functionality.
– Includes device model, operating system, and unique identifiers.

—

## 3. Data Usage
We use collected data to:
– Provide, operate, and improve our services.
– Enhance the safety and security of the platform.
– Facilitate property searches, listings, and communication between users.

**Important Note**:
Flat Share does not sell or share user data with third parties for marketing purposes. Your data is only used to deliver the services outlined in our Terms and Conditions and Privacy Policy.

—

## 4. User Behavior Guidelines
To maintain a safe environment, users must:
1. Provide accurate and truthful information.
2. Respect the rights and privacy of other users.
3. Avoid uploading harmful, illegal, or inappropriate content.

**Prohibited Activities:**
– Harassment or abuse of other users.
– Uploading misleading or false property information.
– Attempting to hack, scrape, or disrupt the platform.

—

## 5. Reporting and Moderation
Flat Share provides tools for users to report inappropriate content, fraudulent listings, or abusive behavior. Reports are reviewed promptly, and appropriate actions are taken, including:
– Warning or suspending violating accounts.
– Removing fraudulent or harmful content.
– Escalating serious issues to law enforcement if necessary.

—

## 6. Account Deletion Policy
Flat Share provides users with two options to delete their account and all associated data:

### a. Deleting Your Account Through the App
– Navigate to the **Account Settings** section in the App.
– Select the **Delete Account** option, confirm your decision, and your account along with all data will be permanently deleted.

### b. Requesting Account Deletion via Email
– Contact us at **info@theflatshare.com** with the subject line “Account Deletion Request.”
– Include your account details for verification purposes.
– Your request will be processed within 30 days, and confirmation will be sent once your account and data are permanently deleted.

—

## 7. User Data Deletion
To comply with user rights, we ensure:
– Permanent deletion of personal data upon account deletion.
– Retention of data only when required by law or for legal compliance purposes.

—

## 8. Safety Tips for Users
While we work hard to ensure a safe platform, users should also take precautions:
1. **Verify Listings**: Always verify the authenticity of property listings before making payments or finalizing agreements.
2. **Meet Safely**: When meeting property owners or renters, choose public places and inform someone you trust.
3. **Protect Personal Information**: Do not share sensitive personal or financial information outside the platform.

—

## 9. Security Measures
Flat Share employs advanced security protocols to protect user data and ensure a safe experience:
– Data encryption during transmission and storage.
– Regular security audits and updates.
– Secure login processes with options for two-factor authentication.

—

## 10. Consequences for Violations
Users who violate this policy may face the following actions:
– Temporary or permanent account suspension.
– Removal of uploaded content.
– Reporting to relevant authorities for serious violations.

—

## 11. Changes to This Policy
Flat Share reserves the right to update this User Safety Policy as needed. Significant changes will be communicated through the App or via email. Continued use of the App after changes constitutes acceptance of the revised policy.

—

## 12. Contact Us
If you have any questions, concerns, or need to report a safety issue, please contact us:

– **Email**: info@theflatshare.com
– **Phone**: +351 910 278 631
– **Address**: Flat Share, [Insert Address], Portugal

—

Thank you for choosing Flat Share. Together, we can create a safe and vibrant community for shared living.