Your Safety is Our Priority
We're committed to helping protect our community through comprehensive safety measures, tools, and resources for every step of your FlatShare journey
How We Keep You Safe
Verified Profiles
All users must verify their identity through government ID, phone number, and email verification before they can book or host.
Secure Messaging
Keep your personal information safe with our in-app messaging system. Never share contact details until you're ready.
Reviews & Ratings
Read honest reviews from real users. Our two-way review system helps build trust and accountability in our community.
Secure Payments
Pay securely through our platform. We hold payments in escrow and only release funds after successful check-in.
24/7 Support
Our safety team is available round the clock to help with urgent safety concerns. Call +351 910 278 631 anytime.
Emergency Assistance
Quick access to local emergency services and our crisis response team for immediate assistance when you need it most.
Safety Guidelines
Before Booking
- Verify the host's profile and read all reviews carefully
- Look for the "Verified" badge on listings
- Communicate only through FlatShare messaging
- Never send money outside our platform
- Ask for video tours if photos seem unclear
- Research the neighborhood using our area guides
During Viewing
- Schedule viewings during daylight hours
- Bring a friend or inform someone of your whereabouts
- Meet in public spaces first if possible
- Trust your instincts - leave if uncomfortable
- Document the property condition with photos
- Verify all amenities and safety features
During Your Stay
- Complete check-in through the app
- Report any safety concerns immediately
- Keep emergency numbers handy
- Familiarize yourself with emergency exits
- Lock doors and windows when leaving
- Store valuables securely
Screening Tenants
- Review renter profiles and verification status
- Check previous reviews from other hosts
- Use our messaging to ask screening questions
- Trust your judgment about potential renters
- Set clear house rules and expectations
- Require security deposits for protection
Property Safety
- Install smoke and carbon monoxide detectors
- Provide fire extinguishers and first aid kits
- Ensure all locks are secure and functional
- Keep emergency contact information visible
- Maintain proper insurance coverage
- Regular safety inspections of appliances
Managing Bookings
- Document property condition before check-in
- Use our secure payment system exclusively
- Maintain professional boundaries
- Keep records of all communications
- Report suspicious behavior immediately
- Follow local rental laws and regulations
Safety Tools & Resources
Background Checks
Optional criminal background checks available for enhanced safety and peace of mind.
Learn More →Safety Center App
Download our mobile app for instant access to safety features and emergency contacts.
Download App →Safety Education
Free online courses and guides to help you stay safe while using FlatShare.
View Resources →Community Standards
Our community guidelines ensure respectful and safe interactions for everyone.
Read Guidelines →Health & Safety Protocols
We've implemented enhanced cleaning protocols and health safety measures to protect our community.
- Enhanced cleaning requirements for all properties
- Contactless check-in options available
- Flexible cancellation policies
- Health declaration requirements
Enhanced Clean
Properties following our 5-step cleaning process
Emergency Contacts
Portugal Emergency Services
FlatShare Safety Team
💡 Tip: Save these numbers in your phone before your trip. In case of emergency, always contact local services first, then notify FlatShare.
Report a Safety Concern
If you experience or witness any safety issues, please report them immediately. We take all reports seriously and will investigate promptly.
Report an Issue